The use of non OEM parts cannot automatically void a warrantee

Can using non OEM parts void a warrantee?   The answer is maybe, but probably not. The Magnuson-Moss Warranty Act regulates warrantees for both industrial and individual consumers.  The act specifically restricts tie-in requirements.  A manufacturer cannot require specific maintenance or parts usage, unless the company provides those services or materials during the warrantee period.

However, why would you not follow recommended servicing guidelines, or use the OEMs proprietary parts?  The reason that you purchased capital equipment from the OEM is because the product fit your requirements.  Keeping it in top condition should be a high priority.

Use OEM materials that are proprietary to keep your equipment in top shape.  If materials are commercially available materials that the OEM has rebranded, feel free to use the “generic” version of that part.  Some larger companies are requesting that OEMs provide the purchasing information for non-proprietary materials.  Even if you don’t have the buying power of the large companies, it is always a good idea to ask for a complete bill of materials.

So, using non-OEM parts will not automatically void your warrantee.  It is recommended that you have the warrantee period maintenance discussion with your sales rep at the time of purchase.  Understanding your rights and their rights under the Magnuson-Moss act should make the discussion very productive.

It is also recommended to use a warrantee tracking process, to get the most out of your warrantee.  Many CMMS’s allow for tracking warrantees.  If yours doesn’t, set up a spreadsheet or database to track warrantees and dates.   Assign someone to monitor the warrantee periods and ensure that if there are problems with equipment during the warrantee timeframe, that the OEM is notified and allowed to correct defects or provide materials as required.  The money you save by properly administering warrantee claims for equipment should offset the time of the individual monitoring the warrantee periods.

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